When finances are tight, neighbors turn to you for help

Your dollars ensure that Iona social workers like Randy Smith (pictured) can tap into our Emergency Fund. Thanks to you, he’s purchased toilet paper, paper towels, shaving cream, and more for your neighbors.

As you know, Washington, DC is an expensive city. For many of our neighbors with limited resources, that means cutting costs and making sacrifices on items they might need. When finances are tight, home items we take for granted are first to go.

Fortunately, your donations ensure that Iona’s social workers can meet these basic needs. Thanks to your support, along with generous funding from the Jack R. Anderson Foundation, Iona keeps a special Emergency Fund for our social workers to tap into whenever needed.

Your generosity has helped to purchase clean clothing and toiletries. You’ve funded vital deep-cleaning home services. Your donations have even helped to provide emergency money for rent, medical co-payments, and other bills. Truly, your impact is immeasurable.

Just ask Iona social worker Randy Smith. Randy frequents the Emergency Fund often. He’s purchased everything from paper towels to shaving cream for his clients, who otherwise can’t afford these basic necessities.

In addition to home essentials, the Emergency Fund can also help cover bills. This summer, for example, Randy tapped into the Fund to cover the costs of a client’s cable and phone bill. The $175 back payments the client owed was preventing him from getting services installed in a new apartment.

“He deserves to have a phone,” says Randy. “It’s his connection to the world. But, the cable company wouldn’t install anything until he paid the $175. He just doesn’t have that kind of money.” Fortunately, because of your gift, Randy could step in.

Your support is more critical than ever as people live longer and face more complex challenges every day. Thankfully, because of you, when a client needs new sheets or cash to pay for a late utility bill, they know they can lean upon Iona. And, in turn, Iona knows we can lean upon you. Thank you for your caring.

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Monthly supporter Jack Newman shares in his own words why he gives to Iona


I am a retired Washington attorney. I’m also an avid supporter of Iona. As a client of physical therapist Dr. Morgan Cole, whose practice is housed in Iona’s main building in Tenleytown, I’ve been a familiar face at Iona since January 2017. The visits left an impression.

An octogenarian myself, I’ve helped others—former colleagues, friends, and family—consider facilities that offer a variety of support to senior citizens. But, these facilities often feel impersonal, check your ID, and offer a “take a number” greeting.

That’s not the case at Iona. There is a friendly, helpful atmosphere. Visitors are greeted warmly. I’ve even seen greetings between staff and Iona clients in the waiting room that feel and sound like family gatherings.

These friendly encounters inspired me. And, as I learned more about Iona’s range of essential activities and value to the community, I wanted to say “thank you” for all that Iona does. So, I included Iona on my list of Christmastime charitable contributions.

Since then, I’ve come to realize that saying “thank you” is only one reason to support Iona. Equally important is to ensure Iona’s sustainability. For that reason, I’ve joined Iona’s Safety Net Society, a monthly giving program.

There is a rapidly growing number of aging adults who are facing complex challenges in a setting of tightening resources. Places like Iona are going to become ever more important. Keeping them alive is going to take community involvement and commitment, including a reliable source of donations.

Get to know Iona, and its tradition of caring and individual attention. You’re going to be happy and proud to have an association with Iona. Simply put, contributing to Iona’s future feels good. And, you may be comforted in the knowledge that you can rely on Iona to be there whenever the need arises.

The need for Iona continues to grow as more people age and their challenges become more complex. Now, more than ever, your membership to Iona’s Safety Net Society, a monthly giving program, is essential to sustaining our comprehensive services. Thank you for your caring.

You were there for Nancy, Gene, Karen, and Gerald* when they had nowhere else to go

An estimated 5 million older adults are abused, neglected, or exploited annually. In fact, older Americans lose about $2.6 billion each year as a result of elder financial abuse and exploitation. This money could be used to pay for essential needs like housing, food, or medical care. 

In honor of World Elder Abuse Awareness Day on June 15, we’re sharing how your caring ensures Iona can be a safety net and stop the exploitation of your neighbors. 

Nancy had a history of falls. Her apartment didn’t have an elevator. And she was anxious about taking the stairs. So it seemed like the perfect solution when she asked a neighbor to deliver her rent to the building manager every month. Until the eviction notice came.

“The neighbor was pocketing Nancy’s money,” says Iona social worker Christine Kenny.

Fortunately, Nancy had a safety net. After Nancy was referred to Iona by Adult Protective Services, Christine took action and made a plan. Today, Christine ensures that Nancy’s bills are paid on time and in full through the Citywide Money Management Program, which Iona manages.

The program launched in 2015 and has served 28 older adults across the District. All have some memory loss, live alone, and experience difficulty organizing their finances and paying bills on time—and are at-risk of exploitation.

But with your support, Iona social workers can be attentive watchdogs in our community. They look for warning signs of exploitation and scams, and jump into action if your neighbor is victimized.

Neighbors like Gene, who was scammed out of more than $3,000 in just two months for lawn service. Or Karen, whose home health aide was using her car without permission, and worse yet, racking up unpaid parking violations. “We’ve seen clients get overcharged for simple home repairs,” says Christine. “Financial exploitation is awful. Yet it’s very common, especially for people who live alone or have some cognitive decline.”

Or, imagine this heart-breaking scenario. After months of saying a source of income was missing (and being routinely dismissed by people he told), Gerald had lost hope. Things had gotten so bad that he was relying on friends to bring over food and toiletries. No longer able to pay his utilities and other bills, Gerald was referred to Iona.

His financial records were shocking. They revealed that Gerald had been exploited for months by a close family member, who had racked up nearly $15,000 in fraudulent charges. The Iona team took quick action and stopped the exploitation by closing Gerald’s compromised accounts, opening new accounts, and referring the case to Adult Protective Services.

Today, Gerald has plenty of money to pay his bills and meet all of his financial obligations. And, thanks to your continued generosity, Iona is always there to remind him about upcoming payments and remain attentive to his finances.

Your donations ensure that Iona can do this important work. And, as the aging population continues to grow, your support will be even more critical.

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Worried someone in your life is a victim of exploitation? Here’s what to look for:

Do they:

  1. Show fear of their caregiver, yet resist leaving the caregiver’s presence
  2. Withdraw or no longer speak
  3. Express extreme agitation or panic
  4. “Explain away” signs of harm or exploitation
  5. Lack basic hygiene, adequate food, clean clothing, or amenities they could afford (and need for their health or safety)
  6. Have signed property transfers (like Power of Attorney or will) when they are unable to comprehend the transaction
  7. Show signs of physical abuse like unexplained fractures, bruises, sores, or burns

To report elder abuse, contact Adult Protective Services. Local contacts are:

  • Washington,DC: 202-541-3950.
  • Montgomery County, MD: 240-777-3000
  • Prince George’s County, MD: 301-909-2000
  • Alexandria, VA: 703-746-5778
  • Arlington County, VA: 703-228-1700
  • Fairfax County, VA: 703-324-7450

*Names were changed to protect their identities

Zelda Kapner: Iona has your back


Zelda Kapner, 85, never found her soul mate, but she did find Iona. As a regular participant in Iona’s Active Wellness Program at St. Alban’s, she has made friends; gets a daily dose of exercise, current events or culture; and enjoys a midday meal.

She’s not alone. Each weekday, 35 or more men and women gather for conversation, an activity, and a meal. Her lunch table is a mix of new and returning participants. There’s Sarah, who’s been coming for five months. Recently “retired,” she works two days a week for a former ambassador. Alec is a retired psychotherapist. And Sherry, who has been coming for nine years, is an artist. “I belong to a gym,” she says, “but—in contrast to Iona’s program—I find it lonely going there because I don’t know anyone. Iona is an entirely different experience.”

Zelda agrees. A native of New York, she came to the District in 1973 to work at a national women’s organization. She found a rent-controlled apartment in Foggy Bottom, where she’s been ever since. “I know a good thing when I see it,” Zelda says.

She could just as easily be referring to Iona.

When Zelda retired at age 67, she recalls the words of a dear friend: “Make sure you have something to do every day.”

At Iona’s Active Wellness Program, “you meet the most interesting people who have the most interesting lives,” says Zelda. “Iona broadens your universe.” Beyond the participants are the many high school students who volunteer their time, young people who “give you faith in the future,” says Zelda.

While Iona enlivens Zelda’s social life, “it also has my back,” she says. Zelda has instructed her niece—who is executor of her will—that the first call she should make in the event of a crisis is to Iona. “I had a friend living in a group house where the landlady was taking advantage of her,” recalls Zelda. “I referred her to an Iona social worker who helped her find new housing. Iona saved her life.”

Of her own experience, Zelda says: “If I wake up and think, ‘another boring breakfast,’ all I have to do is head to Iona, which makes me smile.” Zelda and other participants credit program manager Courtney Tolbert, who, in Zelda’s words, is not only a creative and effective leader “but has a big heart.”

Thanks to you, Iona was there when Suzanne needed advice and resources


Suzanne Kramer (left) smiles with Iona nutritionist Rose Clifford after taking a class on healthy meals.

Seventy-three years old, widowed, and with no children, Suzanne Kramer knew she needed a plan. Because of your generous support for Iona’s Take Charge/Age Well Academy, you ensured Iona would be there for her.

Read how your gift made an impact, in Suzanne’s own words.

“Last May, I had the pleasure of attending my first Iona class, “Aging Solo.” The class appealed to me for a number of reasons.

As a widow for the past three years, with no children, I have become increasingly aware of my need to understand and plan for my future. When I came across the class description on a listserv posting, I thought, ‘This class fits the bill.’

During the class, a number of Iona and community experts covered critical topics I had never considered. We discussed choosing where to live, financial planning, and building a social network, among other things.

These presentations, as well as the input from other class participants, provided me with an excellent overview of important things to think about and plan for. I learned several issues I need to take care of now, such as signing up for Long Term Care Insurance and having my will reviewed and updated. I learned about options for continuing care and facilities in the area.

Thanks to Iona, I’ve now begun information visits. And, in the future, I want to meet with an Iona care manager for individual help with planning.

Iona’s experts and my fellow classmates provided me with far more information than what I have touched on. But, the overall effect was to give me a better comfort level for my future. I received a comprehensive understanding of what I can do to get ahead of the aging process and where I can take steps to prepare.

Thank you for offering this class! Iona is an extremely valuable source of help and support, and it’s a comfort knowing I can rely on you in years to come.”

Your support of Iona ensures older adults like Suzanne have peace of mind and confidence for whatever lies ahead. Thank you for helping Iona provide resources, and teach critical strategies for successful aging.

If you’re feeling anxious or unsure about your social support as you age, you’re not alone. Iona can help.

Iona’s Take Charge/Age Well Academy is offering a five-session workshop series dedicated to helping you navigate aging solo. The series will take place on April 4, 11, 18, 25 and May 2, 2018 from 3:30 – 5:00 PM. It will offer presentations and guided-discussions on the critical decisions you need to make now and in the future. Learn more and register for the class here.

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