A Life Grown in Community: Nancy’s Enduring Commitment to Iona Senior Services 

When Cleveland Park resident Nancy Piness first walked through Iona’s doors in the early 1980s—having lived in the neighborhood since January 1980—she had no idea she was beginning a journey that would span more than four decades. Fresh out of Georgetown University and starting her career at The National Council on the Aging, Inc. (NCOA), she stumbled upon a small notice in her neighborhood newspaper calling for volunteers to support a community forum related to the 1981 White House Conference on Aging. Intrigued, Nancy signed up as a scribe—eager to contribute, learn, and serve. 

That first experience set the stage for what would become a lifelong dedication. Through Iona, Nancy met remarkable women like Ruth Haugen, Cathy Hotvedt, Elizabeth Fox and later Sally White, whose passion for older adults profoundly shaped her own path. These mentors modeled what it means to build a community rooted in dignity and care. 

In those early years, Nancy’s support came primarily through her time. As a young professional, she jumped into any role needed—organizing fundraisers, delivering meals, and even training as a nursing home ombudsman through Iona. While emotionally challenging, that experience deepened her understanding of the realities older adults face and strengthened her resolve to advocate for better systems of care. 

As Nancy’s career evolved— from non-profit association conference planning and membership services to HMO account executive with client services to senior center director, then Chief Operating Officer of a grassroots aging advocacy organization followed by marketing director in an assisted living community and finally Community Life Services Director at a senior living community — Iona remained a consistent thread in her life. She saw its mission come alive in her own neighborhood: neighbors receiving meals, care managers helping older adults stay in their homes, and congregations rallying together to support aging within the community. Living in Ward 3, Nancy witnessed Iona’s impact not as abstract statistics, but through the lives of people she knew. 

One of those neighbors was “P”, a fiercely independent older woman hesitant to accept help. With patience and skilled care management, her Iona social worker helped “P” access benefits that stretched her limited income, dramatically improving her quality of life. Stories like “P’s” reaffirmed for Nancy that Iona’s work isn’t just charity—it’s about ensuring people receive the support and entitlements they deserve. 

Over the years, Nancy’s relationship with Iona deepened in new ways. She served on the Citizens Advisory Council (now the Citizens Advisory Group) in the 1990’s and again beginning in 2023, eventually became its chair, ensuring that Iona stays closely connected to the needs of neighborhoods across Wards 2, 3, and 4. She became a table captain for the Heart of Caring luncheon, rode on the Iona bus (and waved) in the Palisades Fourth of July parades, greeted guests at art openings, and championed partnerships between Iona and local organizations. 

Nancy has also experienced Iona’s services firsthand. As a long-distance caregiver for her parents, she turned to Iona’s caregiving support group—discovering that even with decades of professional experience in aging, nothing prepares you for caregiving when it’s personal. In those groups, she found reassurance and understanding, a powerful reminder that no one has to navigate aging alone. 

Now at 69, Nancy views her support of Iona as both a gesture of gratitude and a wise investment. As a member of Iona’s Legacy Circle, she believes deeply that every dollar counts. Sustained giving, she asserts, ensures that Iona will be there for future generations, including her own. She is particularly passionate about programs supporting those living with dementia and their caregivers, noting the growing need across the District. 

For Nancy, what makes Iona special is its heart: the vibrant mix of grassroots volunteers, dedicated staff, strong leadership, and public-private partnerships that allow the organization to adapt and grow while staying true to its mission. From its early days as “Iona House” to the bustling Wellness & Arts Center at Tenleytown and Iona’s Washington Home Center in Congress Heights, she has watched Iona respond creatively and responsibly to the changing needs of the community. 

When asked what legacy she hopes to leave, Nancy doesn’t hesitate. She wants everyone to know about Iona before they need it—to see it not as a last resort, but as a companion in aging well, living fully, and staying connected. Whether through volunteering, attending a program, supporting a neighbor, or making a gift, she believes everyone has a role to play. 

“I grew up with Iona,” Nancy reflects. “And in so many ways, I am growing older with Iona, too.”