Mark’s Story

Mark, 76, lives alone and has short-term memory loss. It’s hard for him to stay on top of his bills because he often forgets to pay them.

That’s when Cynthia, a social worker with Iona’s Money Management Program, stepped into help.

In May, Mark needed to submit paperwork for his subsidized apartment. If he missed the deadline, his rent would increase from $450 to $1,750 a month—far more than his $1,200 monthly income.

During a visit in late April, Cynthia saw multiple reminder notices around Mark’s apartment. But she discovered he still hadn’t submitted all the required documents, and time was running out. So Cynthia spent hours searching through years of piled-up mail and helped Mark turn in his application—just days before the deadline.

Thanks to Iona, Mark will remain in his home, with support whenever he needs it.